This practice is committed to improving the quality of service it provides within the National Health Service.
- always putting the patient first, ensuring that the services it provides are of the highest possible standard;
- promoting the concept of illness prevention and health promotion;
- continually striving to improve the services we provide by positive encouragement of further training for our staff and maximising their skills
Our Responsibility to you
- you may have a long wait, or be asked to make another appointment if you arrive more than 10 minutes late for your appointment;
- you will be greeted in a welcoming way;
- you have the right to confidentiality;
- if you do not wish to wait for a routine appointment, you will be clinically assessed, usually over the telephone, by a GP and offered an earlier appointment if clinically appropriate;
- you will normally be seen within 25 minutes of your appointment time, and you will be informed if there is likely to be a delay;
- requests for computerised prescriptions will be ready for despatch within 48 working hours. Postal applications will be ready for despatch within 48 working hours of receipt at the surgery;
- the telephone will be answered within five rings. In exceptional circumstances when this is not achieved, you will receive an apology for the delay.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to 'classes' of information the practice intends to routinely make available.
This scheme is available from reception.
Violent Patients - Zero Tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and circumstances leading to it. The local Primary Care Trust (PCT) is then responsible for providing further medical care for such patients.
Access to Patient Information
Confidential patient data will be shared within the primary healthcare team and with other healthcare professionals to whom you are referred for care. Your data may be used by those clinical teams providing your care for the essential purpose of clinical audit.
Confidential patient data may also be required for the broader purposes of public health and audit, research, the provision of healthcare services, teaching and training. Data disclosed will be kept to the minimum required to serve the purpose and if possible will be anonymised before disclosure.
All individuals with access to your data have a professional and/or contractual duty of confidentiality.
Hampshire NHS is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address:
NHS Hampshire, Headquarters, Omega House, 112 Southampton Road,
Eastleigh, Hants. SO50 5PB
Tel: 023 8062 7444